THE SIMPLE VERSION
Work backwards from handover: review cleaning and servicing obligations, restore agreed items, gather receipts, remove belongings, check keys and compare the property against the move-in condition record.
Start with the document
Check the signed tenancy agreement, inventory and any written amendments or messages that form part of the arrangement. The exact facts and wording matter.
Keep evidence
Keep relevant photos, receipts, payment records and messages. Good records make it much easier to establish what happened and what was agreed.
Resolve it clearly
Communicate the issue and proposed solution clearly. If both sides agree to change an existing arrangement, record that agreement in writing.
General Singapore rental information only; not legal advice. Rules and individual contracts can change. Check the latest official guidance where relevant.